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As of November 17th, 2019 Brew Donkey in K/W will cease operations.
See this post for more details.
Refund Policy

Refunds and Transfers

Tour Ticket Refunds:

Should you need to cancel your tour reservation for any reason, you must do so at least 72 hrs before the day of your scheduled tour to receive a full refund, less a 15% processing fee to a maximum charge of $30 plus tax per order. Any reservations cancelled within 72 hrs of your tour will not be eligible for a refund. To cancel an order, please contact Brew Donkey at 613-864-3659, hello@brewdonkey.ca, or reply directly to your email order confirmation.

Tour Ticket Transfer:

Should you wish to transfer your ticket to someone else please let us know by replying to your email order confirmation with their name or email us directly at hello@brewdonkey.ca. Please reference your order number in the Subject Line. Make sure that the person you are transferring the ticket to has signed the waiver and understands the pickup times. Ooh, and make sure they're 19 or older.

Tour Ticket Reschedule:

Should your plans change and you would like to switch to another tour we would happily reschedule your tickets for a new date. We need at least 72 hours notice to do so. Again email us the details of the request to hello@brewdonkey.ca with your order number or reply directly to your order confirmation. Any difference in the fees will be either refunded or requested. If a second transfer of date is required there is a $30 plus tax fee per order for each subsequent reschedule.

Gift Cards:

Brew Donkey gift cards may be used as payment towards the purchase of any tour on brewdonkey.ca and merchandise at the Brew Donkey swag shop with an appointment only. Please email us at hello@brewdonkey.ca to set up a time. Gift Card orders cannot be cancelled and gift cards are non-refundable. Cardholder must be 19 years old in order to use the Gift Card. Use of Gift Cards is subject to these terms and conditions governing its use, which may be amended by the Brew Donkey from time to time in its discretion. Lost or stolen Gift Cards or codes will not be replaced.

Gift Cards have no implied warranties and are not a credit or debit card. Brew Donkey makes no warranties, either express or implied, with respect to Gift Cards, including, without limitation, any express or implied warranty of merchantability or fitness for a particular purpose. In the event that a Gift Card is non-functional, the sole remedy, and the Brew Donkey's sole liability shall be the replacement of the Gift Card. Purchases will be deducted from Gift Cards until the value reaches zero. Gift Cards are not reloadable. This card does not expire and no dormancy fees will be charged.

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Please verify that you are 19 years of age or older
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